![]() ![]() I ordered a bag on the 28th of February that was promised to be delivered by the 2nd of March. I am seeking help in getting this resolved as the merchant is advertising a service such as try before you buy and not honoring it. ![]() So far boundary has been unreachable or unresponsive. I have yet to receive a response from the company after multiple emails. I have reached out to Boundary asking them to double check and to please assist me and that I should not have to pay since I did in fact purchase these items using try before you buy. Despite me providing proof to boundary by sending them a copy of my invoice that clearly shows it was purchased using try before you buy they are still holding me responsible for the returns. They responded with a I’m sorry but your order was not processed with try before you buy which makes me responsible for the cost of shipping any items back. I immediately emailed Boundary Supply and did not receive a response until 9/22 after multiple emails sent to Boundary. ![]() ![]() I was immediately charged for the orders despite it stating that try before you buy was enabled on the invoice. Both were advertised on the Boundary Supply website as Try Before You Buy which meant I would not be charged until after my trial period and could return what I chose not to keep. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Purchased orders on the following dates: 9/11 order ******** and order ******** on 9/16. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am seeking help in getting this resolved as the merchant is advertising a service such as try before you buy and not honoring it.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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